Call Center Manager
The primary function of this job is to provide outstanding service to staff and members by the direction of the Call Center, Electronic/ Card Services staff fully utilizing knowledge of current electronic services features, quality control methods, job-relevant technical skills, and leadership skills. This requires the employee to be proficient in Electronic Payment Systems and processes as well as all aspects of the Credit Union operations. The position requires a professional appearance, friendly personality, and effective verbal and written communication skills are very important. Job duties also include providing outstanding member service, processing member transactions, handling member requests, promoting Connect CU products and services to new and existing members, opening new accounts, processing loan applications, and confidently recommending products and services. All Management and supervisory positions require the ability to make decisions within established guidelines, the ability to promote a sales environment, and the ability to be a team leader in an organization that values the spirit of teamwork.
A completed employment application will be required to perform reference and background screening prior to employment.